eComfort Reviews

Purchased an LG dual zone mini split, had it professionally installed. Granted, not by an LG certified tech but still, wasn't DIY. It worked on one unit day one, by day to an error code popped up. Since then it hasn't worked no matter what we've done. What is worse is that comforts return policy is so horrific that I would end up paying again just to return it; to possibly end up with yet another broken unit. Further, because it was installed, based on their site I can't return it. I left an angry review on their site and no call; nor did they even publish it. Should have been a red flag that they only had high reviews. Horrible company do not purchase here!

This company is horrible, order from anyone else but them. I made a purchase on a Friday night and immediately decided to cancel and couldn’t do it until Monday since they are not open on weekends. I called first thing Monday morning to cancel and a “request” was put in. About an hour later they send me an email stating my order has been shipped. Now I am trying to return the item that I canceled prior to them shipping it and they are charging me $300 for shipping the item back. I was never supposed to receive the item cause I canceled prior to them shipping the item.. they will not work to resolve your issues so save yourselves the headaches and find a reputable company that will actually work with their consumers. FIND A BETTER VENDOR I LEARNED THE HARD WAY

Ordered a tankless water heater that showed up damaged. I notified them by mail and they needed photo proof for a simple exchange. Ok, so the photos were sent and they agreed to replace the unit. It’s taken 6 weeks so far, with almost no communication from this company. Next time I’ll just go to Home Depot even if I have to pay a little more.

I ordered a boiler on 2/19/2021.
The product was delivered promptly and everything seemed fine.
Following the installation the manual instructed me to add X100 - Corrosion Inhibitor Concentrate included with the boiler.
The x100 was no where to be found.
I contacted ecomfort and they told me I would be contacted regarding the item.
I received an email later that day asking for information which I promptly provided.
That was on 3/15/2021. I received an email later that day saying:
"One of our product experts will review your claim shortly. You can expect to hear back in 24-48 hours."
I can't use the boiler until I have the X100 so after 72 hours, I emailed them back requesting a response.
It's now been 5 days and I'm still having to heat with portable electric heaters, waiting for an answer.

I ordered a Modine 125000 btu heater with standard lift gate shipping. Shipment took 10 business days (weekends excluded) and after inspecting the heater two corners were of the case were bent in and the fans blades were pushed into the case. Upon contacting customer service and sending the requested photos of the damage return shipment was arranged at end of business on a Friday via email which contained a statement the heater needed to be back in their location within 5 business days of pickup. I was told once the heater was picked up they would arrange shipping of a replacement. For the replacement I asked for using a different freight carrier than R&L who was the primary carrier for my delivery. They said they would note the request, but never did. Several of their other carriers actually deliver in central Oregon, evidently R&L does not. Freight applications do exist to assist companies with determining best practices given the known destination. Not used here.
After I notified eComfort that the heater was delivered to the return freight carrier a day after I delivered it they then indicated they needed to verify that. Then in two more business days they would ship the replacement. So basically another week of elapsed time to begin shipment of product they knew they needed to replace.
That was my last straw with eComfort. Canceled my order. Most insincere customer service representatives I ever had the misfortune to work with. Guess it was my fault for not investigating closer who I was purchasing from. Be smarter than me.

25% restocking fee after 30 days plus mailing costs

Ecomfort/Power Equipment Direct is a great company and I have spent tens of thousands of dollars with them over the last few years on both personal and business purchases. I recently bought 3 large (3 compressors, 14 indoor units) mini-split HVAC systems through them for my home and all the equipment was delivered in under a week with no issues. I had a minor technical issue after installing them and it was very quickly resolved with a call to customer service. The guy who answered my question didn't know right away but I received a call back in less than an hour from another rep who immediately identified the problem and solution.
I have also ordered quite a few Generac standby generators through them and every expect has been great, no problems with delivery, lack of delivery, wrote item or anything else. I can only imagine the large amount of negative reviews online are from people who are blaming them for issues caused by improper installation, sizing, wrong equipment ordered, or similar issues caused by inexperienced people without the skill and knowledge required to properly install these products. Ecomfort is simply a retailer, they do not have any responsibility to provide instruction on how to use or install these products and they do not manufacture them, so anything that results from such situations is really not in their control. I am an electrical contractor and have worked in electrical and HVAC for over 20 years, I am confident in my ability to install a system properly but to be realistic it is not within the average do it yourselfers ability to attempt, and when it doesn't work out it is not the fault of the manufacturer or distributor when lack of skill and knowledge creates problems. I will absolutely use ecomfort in the future, I am already planning on getting another system for my shop after absolutely falling in love with the LG units at my house and I am definitely going to buy it through Ecomfort! 5/5 stars for price, service, and everything else you would expect from an online retailer!

Worst experience ordering online from Ecomfort. I have ordered an AC unit and requested white glove service later after realizing they would just drop the pallet on the curbside. The customer service representative does not respond or follow up when they said they will get back to me on the white glove fee. Weeks passed by, I have tried follow up and was told a second and a third time that someone will get back to me on the additional fee. No one followed up. Now I would like to cancel the order because weeks have gone by I don't need the unit anymore. They told me I have to pay for the freight even though the item has never been delivered yet. This is unsound business practice. They are making the customer pay for the insufficient and non-existence customer service that caused a delay in shipping. I feel like I am being scammed dollars for their unresponsive customer service. Why should I pay for freight charges while the customer service is the one delaying? What about my delayed installation schedule and missed deadline and the stress of having to deal with bad customer service? Who would pay for that?

If I could do a -10 I would. I ordered a unit November 22, 2020. I didn’t receive the unit tell December 9th. Not there problem due to COVID. But I then received my order on December 9th with the out side unit completely banged up. Called them as soon as I got the shipment, informed them it was messed up. Paid a repair guy to show up to see if he could make it work, he tells me that he would have to hook it up to see, Ecomfort tells me I can’t hook it up and that the only option is they come back and pick up the unit and send me another one as soon as they get confirmation that the unit is pick up, the earliest they could pick it up on December 11, 2020. So if we would atleast wait 2-3 weeks for the new unit and pray nothing happens to the new unit. So I am then out of heat for atleast another month in the middle of winter. So I called to see what my options are because unfortunately I couldn’t try to run any more baseboard heaters due to the fact that my electric bill for the month of November was well over 400 dollars due to the fact that I have a 6 month old child that needs the house to be atleast 60 degrees and some nights much colder. So I asked them what can we do, they gave me the option I just explained, they gave me the option to keep the unit and they would give me 75 dollars for a 2000 dollar unit and take the risk. I have never in my life wrote a review much less delt with a company so horrible in my life. I have been a general contractor for 4 years, overseen hundreds of projects and never felt the need to write a review on a company. I am taking time out of my day to make this review so you all don’t make the same mistake I have made. Sorry for the long post and I hope you choose to work with another company, and don’t make the mistake I made.

If I could rate ecomfort with zero stars I would. As a business owner I am shocked how they treat their customers and stay in business. Nothing but lies from their reps. My wife and I placed an order and I spoke with a rep via chat while the order was being placed to make sure everything was in stock and confirm when it would be shipping. Fast forward a week still no answers, reps hanging up on us when we ask questions, being out on hold for 20+ minutes then hung up on. Don’t advertise a shipping date and be upfront. Once they get your money they don’t care about delivering the products purchased your order will just keep processing for days and customer service will just keep giving you the run around and will get the same response read from a prompt. Thank goodness for fraud protection on our credit card. I hope everyone stays away from this company as we will be filing a complaint with the BBB and attorney general.

DO NOT BUY ANYTHING FROM THIS COMPANY!!!!! I bought an air conditioner - a month later, I received an email saying the AC unit had been delivered - IT HADN'T BEEN DELIVERED. I called them. They claimed that someone had "clicked the wrong button" and that it was still on the dock. They claimed it would be delivered within three days. It never was. I called and canceled the order- four weeks later - no refund. On hold right now waiting to talk to them for tHe fourth time. CROOKS!!!!!!! NOT EVEN SURE THIS IS A LEGITIMATE COMPANY!

This is the worst online company i have ever ordered with.
I ordered 6 sets of reverse osmosis filters on Aug 10th with a delivery date of Aug 25th. After spending 2 hours on the line before speaking to a representative who told me that they only had 2 sets in stock but would have those shipped to me and the balance would ship later. As I needed them urgently, i agreed. She said I would receive an email confirming the tracking number. Nothing arrived the next day so I called again (a mere 55 minute wait this time). I was told the filters had not shipped as promised but they would go out that day and AGAIN I would receive an email confirmation with the tracking number.
Guess what, next day and nothing received AGAIN.
I called (50 minute wait) and was told it still did not ship. I then got a call from the original representative to say she would make sure it would go out - that was last Friday Aug 28th - and of course, I would get an email confirmation with tracking number.
Guess what, nothing was received - so I called on Saturday (they are supposed to be open but were not).
Called again on Monday Aug 31 and was again told that it did not ship as promised. The original rep called me and said she messed up but would fix things and have it expedited. She promised to send an email with confirmation and tracking number.
Guess what, nothing received and I am currently on hold (45 minutes so far) to find out what is going on.
MY ADVISE - DO NOT PURCHASE FROM THIS COMPANY. THEY ARE NOT HONEST AND THEIR SERVICE SUCKS !!!!